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NorthBay Healthcare

NorthBay Healthcare Remedies Fax Ailment

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Nonprofit healthcare organization eliminates fax loss and delays, enhances service by cloud-enabling OpenText RightFax with OpenText RightFax Connect

RightFax Connect resolved all of our telephony problems. Instantly, our phone calls to the Help Desk dropped. Faxes are coming through with much better quality and faxing is now faster for us.

Dana Knight, Help Desk manager, NorthBay Healthcare
Dana Knight, Help Desk Manager at NorthBay Healthcare, describes how OpenText RightFax Connect eliminated their faxing issues and provided a secure and reliable fax solution for the future.

Challenge

• Telephony limitation for FoIP led to delays, packet loss
• Lost or illegible documents frustrated users, drained service

Product(s)

Value

• Secure fax server with cloud-based telephony delivers clear, reliable faxes
• Expedient faxing for busy employees eliminates complaints to the Help Desk
• Efficient document exchange enhances service to nurses, doctors who provide patient care

About NorthBay Healthcare

As a California nonprofit organization, NorthBay Healthcare strives to provide sophisticated care to residents of Solano County through two hospitals, as well as several primary and specialty care and administrative offices.