NorthBay Healthcare
NorthBay Healthcare Remedies Fax Ailment
Nonprofit healthcare organization eliminates fax loss and delays, enhances service by cloud-enabling OpenText RightFax with OpenText RightFax Connect
Challenge
• Telephony limitation for FoIP led to delays, packet loss
• Lost or illegible documents frustrated users, drained service
Product(s)
Value
• Secure fax server with cloud-based telephony delivers clear, reliable faxes
• Expedient faxing for busy employees eliminates complaints to the Help Desk
• Efficient document exchange enhances service to nurses, doctors who provide patient care
About NorthBay Healthcare
As a California nonprofit organization, NorthBay Healthcare strives to provide sophisticated care to residents of Solano County through two hospitals, as well as several primary and specialty care and administrative offices.