Regional bank
Regional bank modernizes ePayment support and PCI compliance
Financial institution ensures compliance, enhances service with OpenText Alloy
Migration to OpenText Alloy gave the financial services company the ability to handle large volumes of data and client connectivity seamlessly.
Challenge
- Legacy system for ePayables services no longer met company needs
- Lack of resources led to service and support delays
- Inconsistent and unreliable customer service
Product(s)
Value
- Secure PCI compliance for ePayables and ACH transactions
- Enhance service and support for internal and external customers
- Ensure positioning for future growth and expansion without additional staffing or technology expenditures
About Regional bank
A regional financial services company with more than 600 branches and offices in the Midwest and Western United States.