MSIG Asia
MSIG Asia enhances customer experience with digital evolution
International insurance company builds omnichannel self-service capabilities, grows business with OpenText information management platform
This OpenText customer-centric integration will help maximize our operational efficiencies across different lines of businesses and locations, which in turn helps lower expenses and strengthens our business infrastructure.
Challenge
- Growing necessity for digitization and self-service, internally and externally
- An increasingly distributed workforce strained to keep pace with highly regulated and collaborative processes
Product(s)
- OpenText AppWorks
- OpenText Exstream
- OpenText Extended ECM Platform
- OpenText Intelligent Capture
- OpenText Professional Services
Value
- Built seamless digital experience for business users and customers
- Enabled adaptability to meet changing needs, including self-service
- Lowered expenses and strengthened infrastructure through operational efficiency
About MSIG Asia
MSIG Asia is a wholly owned subsidiary of Mitsui Sumitomo Insurance Company. Its parent company, MS & AD Insurance Group Holdings is one of the world’s top property and casualty insurance providers. Headquartered in Tokyo, MS & AD employs more than 10,000 people and maintains offices in close to 50 countries and regions worldwide.