Telecommunications solutions
Improve network uptime, uncover new market opportunities and reduce customer churn with OpenText Telecommunications solutions
Today's challenges
Telecommunications providers face a number of hurdles that can impact revenue streams, customer retention and business longevity.
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Customer churn
Customers are fickle, ready to jump to a competing provider if service needs and individual preferences are not anticipated and met.
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Network and service downtime
Providers must quickly identify and address service risks and inefficiencies to meet customers’ expectations for high-quality, around-the-clock services.
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Learning from successes and failures
Disparate types of data and siloed repositories make it challenging to unlock business insights and improve decision making to boost profit margins and service quality.
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Complex regulatory requirements
Providers must reduce regulatory operations costs and non-compliance risk, without impacting service delivery and customer care.
Customer success stories
Multichannel access through OpenText is the better way to achieve an elevated customer experience and allows our customers to get what they want.
Our engineering department, who is responsible for installations, upgrades, maintenance and repairs of our network, relies on OpenText for their day-to-day work. Since implementing OpenText, 30 percent has been cut from our network engineering project logistics costs.
The user-friendly solutions from OpenText allow the records management process to integrate seamlessly into the way people work today.
OpenText Telecommunications solutions benefits
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Improve subscriber satisfaction and retention
Build customer loyalty
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Enable predictive maintenance for increased uptime
Optimize performance of high-value assets while reducing maintenance costs
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Improve visibility and decision making
Break down information siloes for real-time visibility into all operations
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Streamline regulatory compliance
Gain efficiencies with automation and improved processes
In addition to network investments, telcoms should continue to focus on creating business efficiencies and streamlining processes. In the case of IoT, for example, consider the sheer number of devices that will be added to various networks. Most telecommunications providers’ billing systems, for example, aren’t equipped to support that workload today.
OpenText Telecommunications solutions
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Perform predictive maintenance and boost asset performance management
Contact us to speak with a member of the Telecommunications team