Celebrating the 2021 winners
The 2021 Navigator Awards winners
The Navigator Awards recognize innovative customers who have leveraged Information Management solutions to improve efficiency, redefine business models and transform industries.
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Making a Difference
Clallam County Sheriff’s Office
To achieve its status as one of the world’s largest and most innovative IT equipment manufacturers, Dell has long been on the leading edge of efficient and agile manufacturing. By pioneering the direct sales model and just-in-time manufacturing, Dell honed a global supply chain to a fine degree of precision, meeting record levels of demand in 2020. But Dell is not resting on its impressive accomplishments.
Dell’s challenge was impressive: manage more than five million transactions per day, providing 99.99% up-time availability. And growth is imminent: Dell expects to process one billion transactions per year to support its Services and Manufacturing business. The company needed a next-generation supply chain that would provide shipment visibility and intelligence for its manufacturing and services and give managers access to critical information on a self-service basis.
Dell customers continue to receive industry-leading IT infrastructure products as Dell achieves new levels of efficiency. Under the leadership of Betsy Davis, CIO senior vice president, Dell digital seller, marketing and data experiences, Dell is continuing its partnership with OpenText for another four years to help process those predicted one billion transactions worldwide. By migrating from its legacy platform, Dell will implement self-service, giving managers a high level of shipment visibility and enabling the company to meet seasonal demands for new product launches.
Bottom line: With an extensive product line that includes PCs, servers, storage and networking equipment, Dell is building on its world-class tradition to explore new horizons in supply chain efficiency.
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Grow with OpenText
ITC Holdings
Founded in 2003, ITC Holdings Corp. operates high-voltage transmission infrastructure in Illinois, Iowa, Kansas, Michigan, Minnesota, Missouri and Oklahoma. Combined, the company’s network helps energy providers power millions of homes and businesses.
From real estate records and electrical engineering plans to customer contracts, ITC must meet stringent data management and retention regulations, as set by the Federal Energy Regulatory Commission (FERC) and the North American Electric Reliability Corporation (NERC). As well as stipulating the minimum and maximum record retention periods, these regulatory bodies outline which external and internal parties should have access to operational information.
ITC has an excellent records management compliance record, but its previous approach led to document over-retention. This way of working reduced efficiency and increased costs, especially during legal discovery exercises.
To streamline its records management activities, ITC deployed OpenText™ Content Server. The solution automates key aspects of record-keeping processes, including finding and decommissioning redundant data. At the same time, the company established federated user access rights for its 700 employees, helping ITC keep tight control over all its data.
Today, ITC is using OpenText solutions to meet stringent regulatory requirements around document management, deliver greater efficiency and reduce operational costs. By enabling granular control over every digital record, ITC can respond to audits and legal discovery requests faster and demonstrate its compliance to regulators with ease.
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Re-Thinking Supply Chain Operations
Iveco Group
A global business with more than 35,000 employees, Iveco Group strives to equip farmers with precision technologies to help feed a growing world population, manufacture the machines that build the cities and infrastructure of the future and deliver sustainable urban and goods transport solutions.
To further these objectives, Iveco Group coordinates a highly complex B2B network comprising more than 300 transportation carriers, 10,000 suppliers and 40 manufacturing facilities worldwide. They depend on rapid data access and use multiple ERP platforms to effectively orchestrate global operations and drive day-to-day activities.
Iveco Group previously used in-house teams and tools to manage its B2B integrations. However, rapid business growth caused costs and complexities to soar. In particular, a global initiative to standardize on SAP solutions and roll out a new transportation management system was set to increase annual B2B transaction volumes by a factor of ten.
To address the challenge, Iveco Group moved its B2B integration capabilities to OpenText™ B2B Managed Services. Today, OpenText experts handle core trading partner integration tasks, such as onboarding trading partners, updating maps and performing management and maintenance of the underlying B2B integration infrastructure.
In just two years, OpenText B2B Managed Services empowered Iveco Group to lift its monthly B2B transaction volumes from 50,000 documents per month to more than 500,000 documents per month, while keeping cost and complexity under control. With OpenText handling mission-critical B2B integration activities, Iveco Group is free to focus on its core sustainability mission.
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Digital Transformation Excellence
Lupin
Lupin is an innovation-led pharmaceutical company that develops and commercializes a variety of branded and generic formulations, biotechnology products and active pharmaceutical ingredients. The company serves over 100 markets globally, with 20,000 employees across 15 manufacturing sites, seven research centers and its Mumbai, India, headquarters.
As part of its digital transformation program, Lupin set out to enhance its accounts payable processes. In the past, finance teams received hundreds of invoices per month, mostly on paper. Processing these invoices was labor-intensive, time-consuming and costly.
To streamline procure-to-pay processes, Lupin consolidated all accounts payable activities into a center of excellence, its Finance Shared Service Center. Next, Lupin turned to OpenText business partner Muraai to help process over 300,000 invoices annually without sending costs soaring.
Working with Muraai, Lupin developed automated accounts payable processes powered by OpenText technology. Today, approximately 75 percent of paper invoices are scanned accurately on the first attempt and about 25 percent of material invoices are processed without human involvement.
By embracing automation, Lupin has improved its P2P cycle time, helping to strengthen relationships with its suppliers. Most importantly, the new approach enables highly detailed supplier analytics, which Lupin uses to drive strategic sourcing, optimize spend and protect its margins.
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Digital Transformation Excellence
Shared Service Finanzen SBB AG
Swiss Federal Railways (Schweizerische Bundesbahnen, or SBB) is the national railway company of Switzerland. To keep the railway running smoothly, SBB procures goods and services from a supplier network. Shared Service Finanzen, the company’s dedicated service organization for accounting, is responsible for managing the invoice-to-pay cycle and ensuring suppliers are paid on-time.
Shared Service Finanzen relies on OpenText™ Vendor Invoice Management for SAP® Solutions to automate the invoice receipt and posting process. However, invoice reminders, sent by suppliers in unstructured paper or email formats, were still handled manually. This time- and resource-intensive process requires the finance team to investigate each reminder to determine whether invoices had been received, paid or rejected, and send updates to suppliers.
Shared Service Finanzen extended the OpenText solution, enabling it to digitize all inbound invoicing reminders. Reminders may refer to one or more invoices, all with different due dates. Adapting and using existing workflows, SBB designed additional business rules and functionalities to process reminders without any manual intervention.
Using data capture capabilities, the solution extracts relevant structured and unstructured data, such as vendor name, invoice number and dunning level from reminders, then matches each reminder to the corresponding invoices. Depending on the invoice status, the OpenText workflow automatically carries out the appropriate next action.
The new solution offers end-to-end insights into the invoice-to-pay process. As a result, the service organization can provide business owners in SBB with detailed information on the quality of specific suppliers, contracts, payment terms and more by evaluating invoice quality and internal payment processes.
Today, over 50 percent of invoicing reminders are processed immediately after receiving the supplier request and without any human interaction, saving time and reducing costs. Finance teams can dedicate more of their time to value-added activities, supporting SBB in delivering excellent customer service.
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Grow with OpenText
SRP
Founded in 1903 in Tempe, Arizona, the Salt River Project (SRP) has delivered water and power to the Phoenix metropolitan area for more than 100 years, and today serves over two million residents and businesses.
SRP relies on a wide range of digital content including technical drawings, rich media, contracts and customer bills. As its data grew exponentially, the company initiated an organization-wide transformation of enterprise content management (ECM). Specifically, SRP sought to replace legacy data repositories and a complex, sprawling file-share network to augment records management, version control, security and automation.
SRP selected an extensive portfolio of OpenText™ solutions to underpin its information management journey, including OpenText™ Content Server, OpenText™ Record Management, OpenText™ Media Management and OpenText™ xECM. The company engaged OpenText Professional Services to assist with deploying the solutions to all 430 departments across the organization and migrate over 15 million documents and 11 million photos and videos from legacy systems in a multi-year program.
SRP is leveraging the OpenText Media Management solution, with built-in features and functions like version controls, audit history, records management and legal holds, to enhance their ability to more efficiently search for and find, filter, sort and view media files. Security and confidentiality restrictions provide greater protection for these digital assets.
SRP introduced OpenText™ AppWorks Platform to simplify and accelerate digital business application creation, while OpenText™ Brava will become one of the company's document and image viewers. Using OpenText™ Extended ECM for SAP SuccessFactors and OpenText™ Extended ECM for SAP, SRP centralized and increased the accessibility of employee, invoice, PO and vendor documentation. Now, more than 500 million customer bills and reports are being assessed and migrated to OpenText™ InfoArchive, which will enhance customers’ ability to view billing data online.
The depth and reach of the ECM vision, strategy and technical solution at SRP is unprecedented in the utilities sector. Working with a diverse array of content types, SRP relies on OpenText solutions to help it dependably provide an essential service to the citizens and businesses of the Phoenix metropolitan area.
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CEO Award
Dell
To achieve its status as one of the world’s largest and most innovative IT equipment manufacturers, Dell has long been on the leading edge of efficient and agile manufacturing. By pioneering the direct sales model and just-in-time manufacturing, Dell honed a global supply chain to a fine degree of precision, meeting record levels of demand in 2020. But Dell is not resting on its impressive accomplishments.
Dell’s challenge was impressive: manage more than five million transactions per day, providing 99.99% up-time availability. And growth is imminent: Dell expects to process one billion transactions per year to support its Services and Manufacturing business. The company needed a next-generation supply chain that would provide shipment visibility and intelligence for its manufacturing and services and give managers access to critical information on a self-service basis.
Dell customers continue to receive industry-leading IT infrastructure products as Dell achieves new levels of efficiency. Under the leadership of Betsy Davis, CIO senior vice president, Dell digital seller, marketing and data experiences, Dell is continuing its partnership with OpenText for another four years to help process those predicted one billion transactions worldwide. By migrating from its legacy platform, Dell will implement self-service, giving managers a high level of shipment visibility and enabling the company to meet seasonal demands for new product launches.
Bottom line: With an extensive product line that includes PCs, servers, storage and networking equipment, Dell is building on its world-class tradition to explore new horizons in supply chain efficiency.
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CIO of the Year
Academy of Motion Pictures Arts and Sciences
The Academy of Motion Picture Arts and Sciences is well known for awarding the Oscars every year to recognize achievements in filmmaking, but this legendary organization is also tasked with the preservation, restoration, documentation, exhibition and study of motion pictures. The Academy’s Film Archive holds a vast and diverse collection of media files and protecting, managing and sharing these digital assets is a core part of the Academy’s mission.
As CIO at the Academy, Beverley (Bev) Kite oversees technology strategy and operations across the entire organization, including network infrastructure, corporate IT and the critical systems that support the Academy Awards. An experienced IT leader, Bev has been responsible for an extensive technology update at the Academy, including an overhaul of the Academy’s voting systems and development of key systems for the newly launched Academy Museum. Bev’s mandate also included implementing a centralized platform for the Academy’s massive digital media archive to help preserve and share motion picture history. Moreover, in its role as a custodian of film, the organization seeks to convert legacy assets into modern digital formats.
Bev and her team deployed OpenText™ Digital Asset Management (DAM), a system that has dramatically improved the Academy’s ability to preserve and provide access to the priceless film content it curates. All media files are stored in a centralized, secure and accessible repository, giving important stakeholders, such as Oscar jury members, easy and secure access to content in multiple formats based on their needs. Excited to help modernize film preservation processes, Bev looks forward to future digital initiatives that will enable the Academy of Motion Picture Arts and Sciences to keep the magic of movies alive for decades to come.
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Grow with OpenText
Givaudan International
Givaudan International, a Swiss company with operations worldwide, engages our senses daily through food experiences and beauty products. With its two business activities, Taste & Wellbeing and Fragrance & Beauty, Givaudan provides customers with a broad range of solutions that match consumer demands for clean label, organic and natural ingredients. And for more than 20 years, Givaudan has trusted OpenText to support its complex Information Management systems.
As Givaudan’s 15,000 worldwide employees collaborate to deliver inspiring experiences, they need reliable access to accurate and contextual business data. Before working with OpenText, Givaudan contended with common information management challenges: content spread across multiple disparate systems; high costs to support and maintain legacy IT equipment; and out-of-control email usage for document distribution. Those separate systems discouraged collaboration across the company’s 180 locations worldwide.
Givaudan sought a solution that provided a single source of accurate information and worked well with its existing environment. It chose OpenText Enterprise Information Management because of the integration with leading business systems, like SAP®. Since then, Givaudan has implemented 14 OpenText solutions, scaling and evolving its information management practice to meet ever-changing business needs.
The result is streamlined workflows that enable employees to share documents and exchange accurate and contextual information easily, raising productivity across the company. Specialists no longer contend with multiple versions of the truth, stored in different systems. Connected systems remove obstacles to collaboration and alleviate reliance on email. Cutting the costs to support and maintain multiple legacy systems has generated significant savings, allowing Givaudan to focus more time and resources on business innovation.
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Digital Transformation Excellence
Ingenium
Ingenium is the brand behind Canada's Museums of Science and Innovation – the Canada Agriculture and Food Museum, the Canada Aviation and Space Museum and the Canada Science and Technology Museum. These museums provide collaborative spaces that offer vibrant sensory experiences, helping all ages understand the countless ways science and technology impact their everyday lives.
Photos, videos and documents provide a rich experience to museum patrons, but Ingenium staff faced significant obstacles in gathering the resources needed for exhibits and other projects. Ingenium’s digital assets were scattered and disorganized. Some 20 years’ worth of photos, documents and audio files could be found in different shared network drive folders, on individual computers and on other external storage media. Many of the more than three million digital assets were not documented properly, as different versions and associated management rights could not be tracked reliably. Ingenium was very much in need of a digital transformation.
With OpenText™ Media Management, Ingenium has transformed its curation and asset management. Using a phased approach, the Ingenium team has consolidated, tagged and archived hundreds of thousands of assets. The new digital asset management system allows Ingenium staff to locate content from a centralized, controlled environment. Rights and permissions statements are tied to each of the assets, enabling immediate, self-serve connections to high-quality assets, while ensuring content is current and usage is tracked across the organization. Metadata makes the assets easy to find for reference and re-use.
The digital asset management system is now used by all business units across the three museums, including collections, research, web development, membership, exhibitions and archives. Ingenium staff have access to the most current and relevant content as they create stimulating, educational and enjoyable experiences.
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Making a Difference
Southern Alberta Internet Child Exploitation Unit
Canada’s Southern Alberta Internet Child Exploitation Unit investigates and prosecutes crimes related to the exploitation of children. Investigating these crimes requires analyzing vast amounts of data from multiple devices as quickly as possible.
The unit needed to more quickly and reliably collect, analyze and store digital evidence used in the arrest and prosecution process. This analysis can take a great deal of time because of the proliferation of digital devices that might contain potential evidence, including mobile phones, laptops, tablets and IoT devices. In a single year, the unit identified 976,569 child exploitation photos and videos, seized 1,494 exhibits and devices and analyzed 153TB of data. Delays in uncovering evidence can mean delays in prosecution, and the more quickly evidence is gathered, the more likely a subject will be apprehended before another child is exploited.
To help solve the problem, the unit chose OpenText™ EnCase™ Forensic. Investigators use its custom filters to run raw searches on specific device areas. These searches let them know, in only a few seconds, whether the devices and its data are relevant to their investigation.
As a result, the unit has significantly improved its case efficiency, reduced the number of devices needed to be seized for evidence and cut the amount of time to obtain evidence from hours to seconds. Faster resolution of cases has helped the unit take on a larger case load and prosecute more cases. Ultimately, it will help make the world a safer place for children.