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Enterprise content management (ECM) software

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What is enterprise content management software?

OpenText Content Services are the next generation of enterprise content management tools, enhancing the availability and value of information across the enterprise.

As companies face new operational challenges brought on by COVID-19, enterprise content management (ECM) software is at the heart of organizational resilience.

Enterprise content management manages the lifecycle, distribution and use of information across the organization, from capture through to archiving and disposition.

Fueled by content services platforms and applications, the best ECM software allows organizations to integrate the enterprise processes that produce information with a central content management platform, improving information access, bridging isolated process siloes and ensuring governance is applied, wherever and however content is created.


ECM software overview

OpenText™ Content Services technology is a key part of any company’s information management strategy, connecting information from across the enterprise with the people and systems that need it. The enterprise content management software drives personal productivity with simple, intuitive tools and user experiences and process productivity through full integration with lead applications such as SAP® and Microsoft®.

With solutions ranging from intelligent capture to records management and archiving, OpenText enterprise content services are available on-premises and in private and public clouds.


Gartner names OpenText™ a Leader

2021 Gartner® Magic Quadrant™ for Content Services Platforms

Get the report Rethink Digital Transformation and Content Management

What’s new in Enterprise Content Management

  • Next generation SaaS content services
  • Integration with Microsoft Azure Information Protection
  • Next generation cloud-first Intelligent Viewing

ECM software features

  • Simple, responsive user interface

    Leverage a simple, responsive and intuitive user interface, with role-based views to enterprise, project-oriented and personal workspaces that feature access to the most recent documents and more. Connected Workspaces simplify the deployment of ECM using templates aligned to business processes.

  • ECM integration

    Get a content services platform with out-of-the-box integration and support for applications, such as SAP® ERP and SuccessFactors®, Oracle® E-Business Suite, Salesforce® and Microsoft® Office 365 and SharePoint®.

  • Cloud content management

    Choose from flexible, cloud models for public, private or hybrid deployments to manage, protect and effectively use information.

  • ECM collaboration

    Leverage the cloud and mobile capabilities of OpenText Core Share and Hightail to extend the reach of corporate content into previously hard-to-coordinate environments, such as remote field workers or extended supplier and contractor ecosystems.

  • Content archiving solutions

    Protect critical historical information within a secure, centralized archiving solution leveraging familiar search criteria to find and retrieve desired information from large volumes of stored files in seconds.

  • Intelligent enterprise capture solution

    Capture documents and data from paper, electronic files and other sources and transform it into digital content delivered directly into enterprise content management solutions and business processes.

Enterprise content management benefits

  • Fuel the digital workplace

    Leverage enterprise content management tools that ensure rapid access to information when, where and how it is needed for content creation and ad-hoc collaboration across the enterprise and with external stakeholders.

  • Get content in context

    Work in other lead applications while retaining access to relevant information from across the organization.

  • Mitigate compliance risk

    Manage information based on value and risk without end-user intervention and automatically apply retention policies and governance compliance mandates.

  • Unlock the value of content

    Classify and manage content from multiple sources throughout the enterprise to glean new insights.

Enterprise content management solutions

Metro Vancouver logo

“If I compare OpenText to our previous platform, it is a far more flexible product and the user experience is much better.”

Chris Plagnol, Deputy Manager of Corporate Information at Metro Vancouver

Read the customer story about Metro Vancouver

CIBC Bank USA logo

“The combination of OpenText Content Suite and OpenText Web Experience Management really strengthens the value proposition for our users.”

Dean Haacker, Global Technology Officer and Managing Director, CIBC Bank USA

Read the customer story about CIBC Bank USA

Pacific Life Insurance Company logo

“With OpenText, our team works much more effectively because we have the program, services, and strategy along with the technology.”

Riley McIntosh, Manager for Enterprise Content Management at Pacific Life

Read the customer story about Pacific Life Insurance Company


Find out more


Contact us to speak with a member of the Enterprise Content Management team