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OpenText Professional Services:Optimize Assist Program

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What is the Optimize Assist Program?

Operating and maintaining advanced Information Management solutions requires in-depth technical know-how and expert knowledge of deployment and operational management. Many organizations need additional skills and resources to accelerate and streamline their digital journey. OpenText designed the Optimize Assist Program to alleviate these challenges.

The Optimize Assist Program meets individual business needs by being both flexible and cost effective. The Program offers four essential core services and allows customers to personalize their program from a selection of additional services to meet the needs of the IT and business units.

For the complete listing of services available, see the Optimize Assist Program catalog.

Core service components

  • Service manager
  • Site inventory
  • Incident trend analysis
  • Onsite and/or remote technical assistance

Benefits of the Optimize Assist Program

  • Improve user satisfaction and user adoption

    Improve user satisfaction and user adoption to ensure Return on Investment

  • Faster incident resolution

    Faster incident resolution with agreed service response times

  • Improved stability and reduced downtime

    Improved stability and reduced downtime with decreased number of incidents

  • Advanced technical experts

    Advanced technical experts provide advice when needed

"Since using the OpenText Optimize Service Program, the number of IT incidents has decreased by 80 percent".

Lukas Pischala, Senior Technical Manager, IT Business Process, Information & Marketing


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