OpenText™ Customer Success Services guide cloud customers towards successful and self-determined business outcomes. This tailored program connects customers with OpenText experts to develop a custom success plan that defines clear goals, offers strategic road mapping and tracks the metrics aligned with the organization’s changing needs and priorities.
Through structured workshops and a fully defined governance framework, the program examines organizational objectives to optimize use cases and enable organizations to realize the full value of their investment in OpenText.
Monitor key success metrics and milestones across cloud journeys with a joint success plan and a team that understands business goals.
Customer success management
Leverage the customer success manager, an OpenText champion, to connect with product, adoption and cloud experts and ensure best practices.
Access curated best practices, tailored templates and enablement resources that accelerate onboarding.
Bring OpenText experts together to help organizations accelerate and optimize customer cloud journeys, limit risk to success and plan beyond technical considerations.
Engage with product, adoption and cloud experts in a series of relevant, tailored workshops throughout the journey.
Avoid common oversights with a prescriptive success methodology and proven best practices.
Track key metrics in a value realization scorecard and celebrate success milestones in regular business reviews.
Create a roadmap for ongoing success with enhanced service planning and product portfolio reviews.