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OpenText Customer Success Services

Drive deeper product adoption and richer engagement, onboard users faster and accelerate time to value

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OpenText Customer Success Services overview

OpenText™ Customer Success Services guide cloud customers towards successful and self-determined business outcomes. This tailored program connects customers with OpenText experts to develop a custom success plan that defines clear goals, offers strategic road mapping and tracks the metrics aligned with the organization’s changing needs and priorities.

Through structured workshops and a fully defined governance framework, the program examines organizational objectives to optimize use cases and enable organizations to realize the full value of their investment in OpenText.

OpenText Customer Success Services benefits

  • Success planning

    Monitor key success metrics and milestones across cloud journeys with a joint success plan and a team that understands business goals.

  • Customer success management

    Leverage the customer success manager, an OpenText champion, to connect with product, adoption and cloud experts and ensure best practices.

  • Success Portal

    Access curated best practices, tailored templates and enablement resources that accelerate onboarding.

  • Success workshops

    Bring OpenText experts together to help organizations accelerate and optimize customer cloud journeys, limit risk to success and plan beyond technical considerations.

OpenText Customer Success Services features

OpenText Customer Success Services brings together a community of experts to build a tailored success program that delivers on business outcomes and ensures a successful journey to the cloud.

  • Adoption

    Engage with product, adoption and cloud experts in a series of relevant, tailored workshops throughout the journey.

  • Best practices

    Avoid common oversights with a prescriptive success methodology and proven best practices.

  • Governance

    Track key metrics in a value realization scorecard and celebrate success milestones in regular business reviews.

  • Strategy

    Create a roadmap for ongoing success with enhanced service planning and product portfolio reviews.


Accelerate cloud strategies

Discover how OpenText™ Cloud Managed Services provides teams with fast, secure and available solutions.

Learn more Discover OpenText™ Cloud Managed Services


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