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Learning Services Digital badge FAQ


What is a digital badge?

A digital badge is an online representation of an outcome or achievement. They are secure, web-enabled credentials that contain granular, verifiable information. Digital badges refer specifically to badges that adhere to the Open Badge Specification led by the IMS Global Learning Consortium for recognizing and validating learning.

As of July 7, 2019, OpenText certification achievement and course completion now award digital badges in addition to OpenText certificates to help students promote the expertise they have obtained. Digital badges are available globally for most certifications and courses offered through OpenText Learning Services.

Is there a cost associated with claiming and displaying OpenText Digital Badges?

Accepting, storing, managing and sharing OpenText Digital Badges is free and exclusive to those who have earned an OpenText Digital Badge.

How are credentials translated to digital badges?

OpenText uses Credly’s Open Badge platform to translate learning outcomes or experiences into digital badges. This allows the badge earner to manage, accept and share their digital badge and the credentials it represents as a digital asset. Every credential and profile on Credly has a unique URL that can be embedded on a resume or website.

What is Credly?

Credly is a digital badging platform. Its focal point is an enterprise-class badging platform built in compliance with the IMS Global Learning Consortium Open Badge Specifications to support the specialized needs of credential issuers, employers and professionals. The Credly web platform provides a secure means of storage, transport and credential publishing that adds a layer of protection against those who may falsely claim high-stakes credentials. Credly also offers seamless integration with several social and professional networking platforms for the display of credentials as badges.

What is the relationship between OpenText and Credly?

OpenText has entered into a vendor relationship with Credly to implement a program for web-enabled credentials displayed as digital badges. The Credly website is where badges can be claimed, stored and transmitted. It is also where the metadata contained within the credentials can be verified.  To claim your badges, you will need to set up an account directly with Credly which is subject to their terms of service.

Where can I find more information about Credly?

Please see the Credly support website and knowledge base for additional details.

How is privacy maintained?

Privacy settings can be easily configured in the Credly platform. Users are in complete control of the information about themselves that is made public. If you enroll for OpenText Digital Badges, your data is governed by Credly's Privacy Policy.

How do contacts verify that a digital badge is authentic?

The visual representation of OpenText digital badges also allows contacts to verify the credentials that you have achieved. When anyone sees the visual indicator, they can click on it and get information from Credly on the badge earning criteria and whether it is current for the individual.

Accepting and claiming badges

Once I have qualified to earn a badge, how will I receive it?

In order for OpenText to share your data with Credly, we first require you to complete a consent form to agree to this. Upon completion of a certification or course, OpenText will send your information to Credly to issue your Digital Badge. You will then receive an email notification from with instructions for claiming the badge and setting up your account with Credly which is subject to their terms of service.

What is the process for claiming OpenText Digital Badges?

Claiming digital badges is quick and easy:

    1. Click the link in the email you receive.
    2. Create an account on the Credly site, and confirm your email address.
    3. Claim your digital badge.
    4. Start sharing.

Questions? Watch this short video to learn how to claim and share your digital badge.

What if I haven’t agreed to send my information to Credly?

If you have not approved sharing of your information, your information will not be sent to Credly and your digital badge will not be awarded.

Managing Badges

What if I do not want my OpenText Digital Badge to be public?

Recipients are in total control of how and when an OpenText Digital Badge is shared. All badge holder information can be configured within a profile they set up in the Credly system. Digital badges can be made visible to the public or private. Those not wishing to participate in the OpenText Digital Badge program may simply discard the digital badge notification email.

Do badges have an expiry date?

Badges do not expire, however the validity is governed by the product support lifecycle. The badge will be updated to reflect validity.

Can badges issued through Credly be exported to other digital badging platforms?

Yes, downloaded badges contain Open Badge Specification-compliant metadata embedded into the image. This allows badges to be stored on other OBS-compliant badge sites.

Sharing OpenText digital badges

Are digital badges easily shareable on social and professional media?

OpenText Digital Badges can be shared on popular social and professional networking sites, through email or on personal websites. The visual representation of an OpenText Digital Badge will also allow contacts to verify the credentials that have been achieved. It is a quick and easy way to share achievements.

How are OpenText Digital Badges shared on LinkedIn?

Follow Credly's step-by-step instructions or video on how to managed and share badges.

How are OpenText Digital Badges added to email signatures?

To add your OpenText digital badge to an email signature watch this video.

Any additional questions about earning OpenText Digital Badges?


Where do I get help with Credly digital badge issues?

Contact: Credly Support