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Welcome EnCase and Tableau customersGetting started with OpenText Customer Support

24x7 online support

My Support is your 24x7 support portal designed to give you all the resources and assistance you need for your Security products.

Register for a My Support account today! Learn how to set up your account using this FAQ.

Already have a My Support account? Log on to My Support.

Customer Support, headset at desk communicating with customer 

Please note all links listed below require a My Support account to access.

  • Dedicated assistance

    Our easy ticket creation wizard helps you to outline the question or issue you are facing for our support teams to help troubleshoot. Our knowledgeable support staff will work with you directly to provide guidance and a resolution.

  • Community support

    As Forensics, Security or eDiscovery professionals, you don't have time to jump through hoops to get the answers you need. Every minute counts when it comes to highly sensitive and immediate investigations. That's why OpenText is focused on building community engagement and advocacy.

    Join the OpenText experts in the forums!

  • Alerts and advisories

    Stay on top of Customer Support-related notices and alerts for your Security products.

    Read the latest information on My Support.

  • My Support Help

    Check out our complete Help & About section to help you get started on My Support.

    Feedback forum

    Do you have feedback that you would like to share about your My Support experience? Visit our feedback forum and let us know how we can make your next experience even better.

    Getting Started Guide

    Check out our practical guide for tips on getting the most out of your OpenText™ EnCase™ Forensic product.

  • Webinar

    Watch our previously recorded webinar to learn more about connecting with other Forensics, Security and eDiscovery professionals in the forum.

    OpenText Encase Training

    OpenText offers world–class training with flexible options. Learn online in a dedicated live classroom, attend a certified training center or take on-demand classes online. Get further details in the Training Portal.

    Sign up for a class ⟶


    Extend the power of EnCase. Access, download and install software apps built by expert EnScript developers that help you get down to business – faster.

Product resources

All product resources are available within each product page on My Support, including documentation, software, knowledge base articles and community forums. Quickly get all the resources you need with a single click.

The products below are in sustaining maintenance. For more information, please refer to the Support Lifecycle page on My Support.