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Utilities

Generate better business outcomes by giving your customers rich, personalized and engaging experiences.

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Overview

Utilities

OpenText Digital Platform Enterprise Information Management solutions power growth and operational excellence - to deliver customer satisfaction.

Utilities companies have been experiencing a massive transformation in recent years. An increasingly complex value chain, technological innovation, renewable resources, rapidly rising demand and a competitive global market are creating immense pressures on both the utilities and their customers.

Digital disruption is happening in a number of industries including the Utilities industry. OpenText provides the digital platform solutions that help you to become digital leaders with significant competitive advantage.

Power, water, wastewater and gas utilities alike, are looking for efficiencies and innovations that will improve top line revenue and bottom line profitability – all while ensuring delivery of constant, reliable and cost-effective services to their customers.

With budgets strained by aging infrastructure – and investments in new capacity, renewable energy, Smart Grid, and the convergence of operational technology (OT) with information technology (IT) - utilities must find simple, value-added solutions to solve their complex business problems.

OpenText, together with our technology partners SAP and Microsoft, enable utilities to attract and retain customers, increase productivity and uptime of your operations, improve business insight - ensuring you operate in a safely, reliably and compliant with regulatory requirements.

OpenText provides an enterprise platform that will optimize your business processes, and bring control to the overwhelming amount of information that powers your business.

OpenText solutions for Utilities help you:   

  • Achieve operational excellence, increased reliability and maximum production from your fleet, production and distribution network assets
  • Attract and retain customers through an improved customer experience
  • Market new product and service offerings to Increase your share of the customer wallet
  • Improve business insight managing the expanding volume and velocity of “big data” from your Smart Grid and ERP systems
  • Reduce the burden and complexity of regulatory compliance

Featured Solutions

Enterprise Asset Management

Optimize the efficiency of the maintenance, repair and operations of your fleets, plants and distribution networks. Extend your SAP® or Oracle® ERP and EAM systems to deliver collaboration, information governance and process control to operations and maintenance activities.

Benefits:
  • Increase asset uptime and reliability
  • 360º view of asset information, process and master data
  • Improve quality and consistency of asset information and work instructions
  • Reduce HSE risks and incidents
  • Transparent compliance and effective management of change (MoC)
  • Support external service providers and maintenance workers

Customer Communication Management

Empower marketing, sales and support to improve customer experience and increase your share of the customer wallet with tailored, multi-channel communications.

Benefits:
  • Deliver high-volume personalized customer billing and communications
  • Tailor communications based on customer information and energy profiles
  • Support marketing and demand-side management programs
  • Deliver consistent corporate branding and message
  • Increase customer satisfaction and reduce call center volume

Smart Grid Data Archiving

Manage the ever-expanding volume and velocity of “big data” from your meter data management (MDM) and demand-side management systems (DMS).Smart Grid Data Archiving delivers improved business insight and regulatory compliance.

Benefits:

  • Retain customer and network records to support regulatory requirements
  • Optimize the reliability and performance of your production systems
  • Gain insight into historical operations and performance
  • Improve visibility, reporting and compliance

Solutions

OpenText Solutions for Utilities

Enterprise Asset Management

Optimize the efficiency of the maintenance, repair and operations of your fleets, plants and distribution networks. Extend your SAP® or Oracle® ERP and EAM systems to deliver collaboration, information governance and process control to operations and maintenance activities.

Benefits:
  • Increase asset uptime and reliability
  • 360º view of asset information, process and master data
  • Improve quality and consistency of asset information and work instructions
  • Reduce HSE risks and incidents
  • Transparent compliance and effective management of change (MoC)
  • Support external service providers and maintenance workers

Customer Communication Management

Empower marketing, sales and support to improve customer experience and increase your share of the customer wallet with tailored, multi-channel communications.

Benefits:
  • Deliver high-volume personalized customer billing and communications
  • Tailor communications based on customer information and energy profiles
  • Support marketing and demand-side management programs
  • Deliver consistent corporate branding and message
  • Increase customer satisfaction and reduce call center volume

Smart Grid Data Archiving

Manage the ever-expanding volume and velocity of “big data” from your meter data management (MDM) and demand-side management systems (DMS).Smart Grid Data Archiving delivers improved business insight and regulatory compliance.

Benefits:

  • Retain customer and network records to support regulatory requirements
  • Optimize the reliability and performance of your production systems
  • Gain insight into historical operations and performance
  • Improve visibility, reporting and compliance

Capital Projects

Manage critical information and business processes on major capital projects including: engineering document management, contract management, vendor and supply chain management, project controls and document control.

  • Single-version-of-truth for project information
  • Secure collaboration and control for all stakeholders
  • Maintain constant state of operational readiness
  • Reduce time for handover and commissioning
  • Avoid costly claims and litigation
Learn More

Contract Management

Improve profitability and reduce risk by maximizing the strategic value of your contract practices.

  • Enforce quality and consistency of contract language and processes
  • Automate contract creation and renewals
  • Reduce risk and liability
  • Avoid costly claims and litigation
Learn More

Document Control

Control, automate and accelerate the exchange of information with secure, auditable document control capabilities – integrated with OpenText Content Suite.

  • Streamline transmittal creation, distribution and tracking
  • Enforce document templates, corporate standards and naming conventions
  • Document due diligence
  • Avoid costly claims and litigation
Learn More

Resource Center

Customer Story

We have not calculated how much we have actually increased our revenue coming from campaigns, but with a 20 percent response, that clearly turns into cash.

Torben Christiansen, IT, Sales & Services, DONG Energy

More Success Stories

OpenText Blogs

OpenText File Intelligence
November 14
by Bryant Bell

What’s new in EP3 for the Ecosystem
November 09
by Jonathan Beardsley

More Blogs

The OpenText Family

OpenText has welcomed a number of products into the OpenText brand family. For a complete list of previous product names that are now part of OpenText, see: 

See All Rebranded Products